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Earthquake information: Restaurant Brands
Unite has asked all employers of our members in Christchurch to inform us about their plans for workers in the aftermath of the Christchurch Earthquake.
This is an email from RBL for all RBL staff :
Date: Friday 25th February 2011
To: All Employees in Christchurch Region
CC: Payroll, Area Managers, Regional Operations Managers, HSE Manager, Unite Union
From: Human Resources / KFC, Pizza Hut & Starbucks Operations
Whilst we're aware that many of you are without power and/or water and are doing it tough, we're happy to report that 100% of our RBNZ family have been safely accounted for. Our thoughts are with you all as you continue to recover from Tuesday's quake and with those who have injured family members and friends.
There is no expectation of you regarding work responsibilities for the next 3 days or so. It is more important that you continue to take care of yourself, your family & your friends at this time. If you need counseling or support you can contact Employee Assistance Programmes (EAP) on 0800327669, alternatively you can contact the Earthquake Government Helpline for general advice and assistance on 0800 779 997.
1. Store / Building / Employee Safety
We are currently working with structural engineers and contractors to slowly work our way through our stores, identifying all safety concerns, as well as which stores we may be able to open. The safety of both our employees and customers continues to be our most important focus. To ensure that we maintain a safe environment, the following steps have been taken:
- All Christchurch Restaurant Brands stores (i.e. KFC, Pizza Hut and Starbucks Coffee), unless advised otherwise, are closed to all employees, customers and contractors until such time that structural engineers and contractors (e.g. electrical, water & gas suppliers) are able to declare the buildings are fit for operation. No employee is to enter any store for any purpose, until officially cleared to do so.
- As soon as Restaurant Brands receives notification of a buildings clearance, we will advise our employees, via the Area and Store Managers and text. (Please ensure that your RGM has your current mobile number).
- We will have structural engineers conducting further reviews of our buildings, post after shocks, to ensure that they continue to be safe to operate in.
- Once a Store is declared fit to be entered, your RGM will work with you to clean the store in accordance with the Disaster Recovery Clean Up and Sanitation guidelines that have been produced. These guidelines exist to protect both you as an employee during the clean-up phase, as well as to ensure all hygiene factors are met for the production of RBNZ products.
2. Maintaining Contact / General Communications
Please maintain regular contact with your Store Manager during this time to ascertain your Stores ability to open, its' operating hours, your availability, and any general safety concerns.
Area Managers for each brand will be in constant contact with Store Managers to provide updates re building fitness and employee welfare.
If you are looking to leave Christchurch for an unknown period of time, or permanently, you need to advise your Store Manager of this. Where there are vacancies in the area that you subsequently move to, we will assist you with obtaining a role at a new store.
3. Wages / Salary Payments
a. Payment entitlement for week commencing Tuesday 1st March 2011.
i. Closed Stores (either by Restaurant Brands or Civil Defence).
- Waged Employees: During any enforced closures, all hours rostered for this week will be paid at ordinary time rates. However, should the Store be deemed to be fit to trade and re-open, it is expected that you will recommence working your rostered hours*
- Salaried Employees: During any enforced closures, salaried hours shall continue to be paid. However, should the Store be deemed to be fit to trade and re-open, it is expected that you will recommence working your rostered hours*.
ii. Stores Open - Operating Without Restrictions
Stores within the region that are able to re-open and operate as per normal, without opening restrictions, shall pay employees on the basis of hours worked, as per standard operating practices.
iii. Stores Open and Operating on Partial Hours.
- · Waged Employees: During this period, any store operating on Company mandated 'partial hours' shall pay all hours rostered for the period, at ordinary time rates. You will be advised of any changes to operating hours, as soon as possible.
- · Salaried Employees: During this period, any store operating on Company mandated 'partial hours' shall continue to pay salaried hours. You will be advised of any changes to operating hours, as soon as possible. In addition, you may receive payment for additional hours physically worked during this period, as authorised by your Area Manager, on an hourly rate basis.
iv. Failure to Contact / Hardship*.
- Should you be unable to re-commence your rostered hours due to personal circumstances arising from the earthquake, you may make a claim for payment of wages on the basis of ongoing demonstrated hardship, to your Store Manager in the first instance. Such claims will be escalated through the Area Manager/Regional Operations Manager to the General Manager for a claim decision. Alternatively, you may opt to take Annual Leave.
- Failure to make contact with Store/Area Management during this time will result in non-payment.
b. Future Rostering / Resourcing.
As Restaurant Brands receives more information about building safety and supply of product you will be advised of rosters/resourcing needs. To keep up to speed with your Store's ability to open, please keep in contact with your Store Manager, the KFC Facebook page (for all brands - http://www.facebook.com/kfcnz) and where able, check your text messages for updates.
4. Health & Safety
a. Personal Hygiene / Food Safety / Welfare
If, due to personal circumstances post the earthquake, you are unable to maintain the standard of personal hygiene required to function in-store, please advise your Store Manager. As you are aware personal hygiene has a big part to play in food safety. If you're unable to maintain your personal hygiene due to your living circumstances, you may be unable to work.
To assist with maintaining appropriate hygiene standards in store, hand sanitizers are being made available for employee use, to be used prior to food preparation etc.
To ensure that our team stays hydrated and refreshed in Store, whilst there are concerns about water quality team members will be provided with access to reasonable quantities of canned beverages or post-mix (where deemed appropriate).
b. Procedural Changes / Clean-Up Duties
If for food safety/operational reasons changes are required to operational procedures, your Area Manager/Store Manager will advise you of any changes required.
Any employees being asked to assist with Store 'clean up' duties are required to use the appropriate safety equipment and clean-up materials, as per standard/disaster recovery practices. Your Store Manger will guide you through this.
Emergency support and assistance is available to employees and their families via the Employee Assistance Programme (EAP), 24 hours a day, allowing employees to arrange face to face, telephone and e-counseling support, as required. EAP services can be contacted on 0800 327 669.
Earthquake Government Helpline
www.msd.govt.nz/about-msd-and-our-work/newsroom/media-releases/2010/2010... : 0800 779 997
A service for people requiring information on income support, housing options / accommodation, health issues, community assistance, Civil Defence or any other government service.
Missing person enquiry line
www.redcross.org.nz/cms_display.php?sn=55&st=1/ : 0800 RED CROSS (0800 733 276). For queries about missing persons. People enquiring from outside New Zealand should call the Ministry of Foreign Affairs and Trade: +64 7 850 2199
Healthline (24 hours)
www.moh.govt.nz/healthline/ : 0800 611 116. The service is staffed by registered nurses who will assess your health needs, and give information and advice to help you decide on the best level of care.
www.housinghelp.govt.nz/ : 0800 HELP 00 (0800 435 700)
Housing assistance or offers of accommodation (Christchurch area).
Earthquake Commission (EQC)
www.eqc.govt.nz/ : 0800 DAMAGE (0800 326 243)
For information on EQC's insurance cover, cleaning up and making a claim.
We appreciate that this is a difficult time for many of you. Should you have any concerns or require assistance, please contact your Store or Area Manager. If you know, or hear of, anyone in the wider Restaurant Brands family who has suffered devastating losses to family or property, please forward this Memo to the affected. Restaurant Brands is keen to hear from these people and provide assistance where we can.
We'd appreciate you sharing this message with any of your co-workers who haven't been able to access it.
Human Resources Manager
Restaurant Brands New Zealand Limited